We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn or unopened, and in its original packaging.

To start a return, you can contact us at team@backinshapeprogram.com. If your return is accepted, you will need to arrange and pay for the secure postage back to us. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns or issue refunds on Membership subscriptions purchases. Or sale items.

We do not accept returns or issue refunds based on 'Change of Mind'.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.